Shipping policy

Cocobol shipping policy

1. Delivery destinations

We deliver to mainland France and the European Union countries available at checkout. For a delivery outside this area, contact thom.concept@gmail.com before ordering.

2. Preparation and dispatch

For an order paid before midnight, Paris time, dispatch takes place the next day with Mondial Relay or within 1–2 days with La Poste. Orders are prepared every day.

These periods cover preparation and handover to the carrier. Transit time is additional. Carrier operating days and public holidays may affect delivery. We will notify you by email of any exceptional delay.

3. Delivery methods and transit times

Depending on the parcel and destination, we use La Poste (Lettre Suivie or Colissimo) and Mondial Relay (delivery to a collection point when offered at checkout).

Estimated transit times after dispatch are generally 2–5 working days in France and 2–8 working days elsewhere in the European Union, depending on the destination and service selected. These transit estimates do not include preparation time.

4. Shipping charges

Shipping charges are calculated at checkout according to weight, destination and delivery method. They are displayed before you confirm payment.

5. Tracking

Once your parcel is dispatched, we send a confirmation email with a tracking number so you can follow its delivery online.

6. Delivery problems or delays

If a parcel has not arrived or is lost or damaged, contact thom.concept@gmail.com so we can help. We will investigate with the carrier and arrange an appropriate solution, such as a replacement or refund. This process does not restrict your legal rights.

7. Incorrect or incomplete addresses

Please check the delivery address before ordering. Incorrect details may delay delivery or cause the parcel to be returned. If a parcel is returned because the address you supplied is invalid, you are responsible for the cost of sending it again. Your statutory rights remain unaffected.