Terms of sale
Terms of sale — Cocobol
Last updated: 17 September 2026.
1. Seller and scope
These terms govern purchases on www.mangeoire-a-poule.fr from Thomas Mosnier, a sole trader under the French microenterprise scheme, operating the Cocobol brand, Le Bourg, 63440 Marcillat, France, SIRET 814 906 509 00017 (“we”), by the customer (“you”).
The terms in force when you place your order apply to that order. More favourable terms offered for an earlier order continue to apply to it.
2. Product information
Product pages describe the essential characteristics, dimensions, capacity and included components. Check your selected model and options before placing your order. For more information, contact thom.concept@gmail.com.
3. Ordering
To place an order, you must be an adult with legal capacity. Orders are placed on this website. You can review and correct your basket and contact details before final confirmation.
Confirming your order means accepting these terms and undertaking an obligation to pay. A confirmation email with the essential order information is sent to the address you provide.
4. Prices
Prices are displayed in the currency selected on the website, including applicable taxes and excluding delivery. The currency, shipping charges and total payable are shown before you confirm the order. Products are charged at the price in force when you confirm your purchase.
5. Payment
You can pay using the methods offered at checkout, including payment cards and PayPal. Online payments are secured through Shopify and its payment providers.
6. Delivery
We deliver to mainland France and the European Union countries offered at checkout. For an order paid before midnight, Paris time, dispatch takes place the next day with Mondial Relay or within 1–2 days with La Poste. Orders are prepared every day; transit time is additional.
Delivery methods and transit estimates are set out in our shipping policy. Charges are displayed before payment. If your delivery is delayed or you experience a problem, contact us so we can arrange a solution, without restricting your statutory rights.
7. Returns and right of withdrawal
You have 15 calendar days after receiving your order to notify us that you wish to withdraw from your purchase, without giving a reason. This extends the statutory 14-day period without limiting your legal rights, including the rules for calculating deadlines. More favourable terms offered for an earlier order continue to apply to that order.
Requesting a return
Send your request to thom.concept@gmail.com, write to Thomas Mosnier — Cocobol, Le Bourg, 63440 Marcillat, France, or provide any other clear statement of your decision. Including your order number helps us process your request. You may use the form below.
After notifying us, send the product back within 14 days to:
Thomas Mosnier — Cocobol
Montmarval
63410 Loubeyrat, France
Return costs and product condition
If you change your mind, you pay the return postage. There is no restocking fee. Return the products and their accessories with suitable protection, preferably in the original packaging. New, opened or briefly tested products are accepted. You may examine the product; you may be responsible for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Discounted products retain their statutory withdrawal rights.
Refunds
We refund you without undue delay and within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the product or proof of posting, whichever comes first. We use the original payment method unless you expressly agree to another method at no extra cost. If you withdraw from the whole order, we also refund the original standard delivery charge; any surcharge for a more expensive delivery method you selected is excluded.
Faulty or damaged products and incorrect orders
Contact thom.concept@gmail.com so we can arrange assistance. Statutory guarantees apply at no cost to the consumer. The change-of-mind return postage rule does not apply to a defect covered by those guarantees.
Choosing another model
You may return your product under these conditions and place a new order.
Withdrawal form
Send to Thomas Mosnier — Cocobol, Le Bourg, 63440 Marcillat, France, or thom.concept@gmail.com.
I hereby give notice that I withdraw from my contract of sale for the following goods:
- Goods:
- Ordered on / received on:
- Consumer’s name:
- Consumer’s address:
- Date:
- Signature, only if submitted on paper:
8. Statutory guarantees
Products benefit from the statutory guarantee of conformity under the French Consumer Code and the guarantee against hidden defects under the French Civil Code. If a product is defective, contact thom.concept@gmail.com so we can arrange assistance under the applicable guarantees, at no cost to the consumer.
9. Product use
Follow each product’s installation, use and maintenance instructions. These terms do not limit statutory guarantees or any liability the seller cannot legally exclude.
10. Personal data
Information collected when you order is used to manage the order. For your rights and details of data processing, read our privacy policy or contact thom.concept@gmail.com.
11. Intellectual property
Website text, images and logos are protected by applicable intellectual property rights. Reproduction or use requires the rights holder’s permission unless a legal exception applies.
12. Applicable law
These terms are governed by French law without depriving consumers of mandatory protections applicable in their country of residence. Jurisdiction in a dispute is determined by the applicable legal rules.
13. Customer service
Cocobol is a brand operated by Thomas Mosnier, a sole trader under the French microenterprise scheme.
Business address: Le Bourg, 63440 Marcillat, France.
SIRET: 814 906 509 00017.
Email: thom.concept@gmail.com.
Telephone: +33 6 31 51 09 01.
Return address: Thomas Mosnier — Cocobol, Montmarval, 63410 Loubeyrat, France.
Please read our return and refund policy for details.
14. Consumer mediation
Under the provisions of the French Consumer Code on consumer dispute mediation, after contacting us and if you have not received a satisfactory response, you may use a consumer mediation procedure free of charge through:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de justice
49 rue de Ponthieu, 75008 Paris, France
Telephone: +33 1 89 47 00 14
Email: litiges@cm2c.net
Website and mediation request: www.cm2c.net/declarer-un-litige.php